What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
What cookies does this website use?
In order to provide our customers with a transparent list of the cookies used on our website, see the following list of cookies used by our store software and a brief explanation of each cookie’s use.
Our software is complying with European Cookie Legislation, fully disclosing cookies and necessary store settings.
Strictly necessary cookies
These cookies enable the storefront to function, and cannot be disabled without crippling the shopping cart and browsing experience for our customers.
ASPSESSIONIDXXXXXXXX – This is an ASP session cookie that identifies the customer’s current session with the server. This cookie does not contain any content other than the session ID (indicated in the cookie name by “XXXXXXXX”)
Vsettings – This cookie stores any site settings for that session. This cookie does not contain any content other than the session settings. For example, if a customer selects to display 24 results per page on Search Results and Category pages, this cookie will store that setting throughout the customer’s browsing experience.
Slt – This cookie is a session login token that gets set when a customer logs in to your store. It is necessary for our customers to be able to log in to the store and allows customers to check out as a returning customer. This cookie is only set when the customer logs in, and is not set if the customer is returning to an active session.
CartID5 – This cookie allows our customers to add items to the cart. This cookie is required in order for the shopping cart to function, and without this cookie customers would not be able to proceed to the checkout page.
History50 – This cookie stores the ProductIDs of the last items viewed by a customer on our store. This cookie is used to control the My Recent History functionality, which is set to appear at the bottom of all product pages as customers browse the site.
_atuvc – This cookie comes from AddThis. This integration with AddThis allows share buttons (Twitter, Email, Google+, etc.) to appear beneath the product image.
Functionality cookies – Affiliate Program
Referrer – This cookie is used to indicate the site from which the customer navigated to our site.
LocalStorage for Product Comparison Functionality
VCompareIDs – This is the key of the LocalStorage object used by the Product Comparison feature in our software. This LocalStorage will store the product codes of the products whose Compare boxes are checked by customers browsing the Volusion storefront. This allows customers to compare their desired products when the click Compare to open the product comparison popup.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Adhesive Dispensing Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for legal required record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
This policy was last modified on October 1, 2012.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Free UK customer delivery on all online orders over £100.00 placed on this website